Marlen Smart Tech

Mobile Solutions for Real Time Environments.

SmartTech is designed to give your plant floor technician real time access to Expert technical help on any piece of equipment in your plant. Service Manager sees what technician sees and gives solutions remotely; Real Time!

Smart Tech Case Studies (click here)

The Smart Tech System:

• Live video from plant floor to equipment manufacturer’s service department
• Real time audio
• Hands free system allows technician to work on equipment while getting guidance from service manager
• Worldwide coverage
• Makes every technician an expert on every piece of equipment
  

Smart Tech Advantages:

• Reduce amount of downtime
• Reduce technician response time
• Reduce expenses associated with technician service call
• Reduce downtime opportunity cost losses
• Makes every technician an expert – on the job training
• Unlimited vendor connections on one device
• Communicate plant to plant
• Multi-plant capability for training or conferencing
  

The Dollars and Sense of It

Let's assume it takes a factory technician 18 hours to respond and arrive at your plant from the time you placed your request. Once in your plant, he can resolve the issue within two hours. Total time is 20 hours of down time, with a service call expense of $3000.00+. Using Smart Tech, and based on the assumption it may take twice as long to resolve the issue with your technician working directly with Supplier technical support person, your down time is 4 hours. The benefits are not only a savings in technician expenses, but the 16 hours of productions time!

How many downtime events do you have a day in your facility? What is one more hour
of production uptime worth?

The Payback